Thursday, July 23, 2009

Navigating Air Travel's New Reality

Following up on yesterday's post, I came across this interesting article. The author went through the same sort of experience I went through but was more patient and giving to the airline industry...or atleast, she tried to explain the problems more gently and made a different point.

I am sitting in seat 10B on flight 744 from Dallas to New York, getting a front-row view of where air travel is headed in this country. Booked two weeks in advance, my coach-class ticket cost $1,258 round-trip—and that was without checking a bag, changing my ticket, or any other innocuous act that could have upped my tab by hundreds of dollars... [My] only gustatory options on this three-hour dinnertime flight are a standard-issue flagon of plonk and an unwholesome assortment of snack foods. Together, they set me back more than $10.


Raising prices for diminished service isn't a winning strategy for keeping customers. Indeed, in a recent Condé Nast Traveler survey, fully 82 percent of readers said they'd travel less if prices rose by 20 percent or more. And while 47 percent said they would be willing to pay extra for an in-flight meal, most balked at the other fees, with only 20 percent saying they would shell out to check a bag. Most agreed the air travel experience has headed south: 70 percent of those surveyed said they had experienced a flight delay of more than an hour in the past year, and nearly 30 percent said a carrier had lost their bag or canceled their flight.

How bad will it get? Here, we look at the many ways in which you will feel the airlines' changes—and what you can do to minimize the pain.


1 comment:

Tor Hershman said...

..[___]..- - -{Good one}